Privacy policy
Last updated: September 9, 2026
PRIVACY POLICY
Motodepoo operates this website and online store and provides the products, services, content, and features available through it (the “Services”). Our store is powered by Shopify.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, place an order, subscribe to marketing communications, contact us, or otherwise interact with the Services.
Personal Information We Collect
Depending on how you interact with our Services, we may collect information including:
- Your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products viewed, added to your cart, or purchased.
- Payment and transaction information. Payments are processed through our payment service providers, and we do not directly store complete payment card details.
- Information you provide when contacting customer support or submitting forms.
- Device and usage information, including IP address, browser type, device information, identifiers, and information about how you interact with our website.
- Marketing preferences, including whether you have subscribed to promotional communications.
How We Collect Information
We may collect personal information:
- Directly from you when you place an order, contact us, subscribe to marketing communications, or otherwise provide information to us.
- Automatically when you use our website, including through cookies, pixels, and similar technologies.
- From Shopify and service providers that help us operate our store.
- From advertising, analytics, and other business partners where permitted by applicable law.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders.
- Process payments and prevent fraudulent transactions.
- Arrange shipping and provide order and tracking information.
- Provide customer service and respond to inquiries.
- Operate, maintain, analyze, and improve our website and Services.
- Send marketing communications where permitted by law and according to your preferences.
- Measure the effectiveness of advertising and marketing campaigns.
- Display or help deliver relevant advertising.
- Protect the security and integrity of our Services.
- Comply with applicable legal obligations and enforce our policies.
Cookies, Analytics, and Advertising
We and our service providers may use cookies, pixels, APIs, and similar technologies to operate the website, understand how visitors use it, measure performance, prevent fraud, and support advertising.
Our store uses Shopify and may use advertising and measurement technologies provided by Meta, including the Meta Pixel, Advanced Matching, and Conversions API. Depending on your privacy choices, location, and applicable law, these technologies may allow information about interactions with our store—such as viewing a product, adding a product to your cart, beginning checkout, or completing a purchase—to be processed for measurement, attribution, advertising, and related purposes.
Where required by applicable law, these technologies will be subject to applicable consent or privacy-choice requirements.
How We Disclose Personal Information
We may disclose personal information to service providers and business partners where necessary to operate our business, including:
- Shopify, which hosts and powers our online store.
- Payment processors and financial service providers.
- Fulfillment, delivery, and shipping providers.
- IT, hosting, security, analytics, and customer-service providers.
- Advertising and marketing partners, including Meta where applicable.
We may also disclose information when required by law, to protect our rights or the rights of others, to investigate fraud or security issues, or in connection with a business transaction such as a merger, acquisition, or sale of assets.
We do not disclose personal information to third parties for purposes unrelated to operating, improving, securing, marketing, or providing our Services except as permitted or required by law.
Shopify
Our store is powered by Shopify. Shopify processes personal information to provide and improve its services and to enable us to operate our online store.
Shopify may process information in countries other than the country in which you live. Shopify's processing of personal information is governed by its applicable privacy policies.
Marketing Communications
If you subscribe to our marketing emails, we may send you information about products, promotions, and Motodepoo updates.
You can unsubscribe at any time using the unsubscribe link contained in our marketing emails. Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or customer-service requests.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide rights concerning your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Obtain a copy of certain personal information.
- Opt out of certain uses or disclosures for targeted advertising.
- Withdraw consent where processing is based on consent.
Where available, you may also use the privacy choices or data-sharing opt-out mechanisms provided through our website.
We may need to verify your identity before processing certain requests.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Data Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
International Data Transfers
Our service providers may process personal information in countries other than the country where you live.
Where required by applicable law, appropriate mechanisms are used for international transfers of personal information.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements, or other operational reasons.
When we make changes, we will update the “Last updated” date at the top of this policy.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact us at: